> ## Documentation Index
> Fetch the complete documentation index at: https://docs.vms.verolabs.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Technical contact and VMS operations support information

<div style={{ width: '100%', height: 4, marginBottom: 24, borderRadius: 2, background: 'rgba(0,0,0,0.08)' }}>
  <div style={{ width: '100%', height: '100%', borderRadius: 2, background: 'linear-gradient(90deg, var(--accent-primary) 0%, var(--accent-light) 50%, var(--accent-dark) 100%)' }} />
</div>

If you encounter issues regarding the configuration, deployment, or runtime errors of the Vero Monitor Service (VMS) that are not covered in this guide, please reach out directly to the **Vero Labs** support team:

## Contact Information

<CardGroup cols={2}>
  <Card title="Phone / Zalo" icon="phone">
    **+84 995 95 96 97**

    *24/7 hotline support for critical incidents (Severity 1 & 2).*
  </Card>

  <Card title="Email Support" icon="envelope">
    [support@verolabs.co](mailto:support@verolabs.co)

    *Standard response time within 2 business hours.*
  </Card>
</CardGroup>

<CardGroup cols={1}>
  <Card title="Online Support Portal (Web)" icon="globe">
    Access our web support portal directly:

    [https://verolabs.co/en/contact](https://verolabs.co/en/contact)
  </Card>
</CardGroup>

***

## What to Include in Your Support Request

To expedite troubleshooting, please prepare the following details before reaching out:

1. **Error Codes or Symptoms** (e.g. Agent down, Flapping alerts).
2. **Relevant Logs** (from both Agent collector and Master server).
3. **Affected Environment** (UAT, Production, Staging).
4. **Ingress URL & Ingest API Key** in use.