If you encounter issues regarding the configuration, deployment, or runtime errors of the Vero Monitor Service (VMS) that are not covered in this guide, please reach out directly to the Vero Labs support team:
Contact Information
Phone / Zalo
+84 995 95 96 9724/7 hotline support for critical incidents (Severity 1 & 2).
Email Support
support@verolabs.coStandard response time within 2 business hours.
Online Support Portal (Web)
Access our web support portal directly:https://verolabs.co/en/contact
What to Include in Your Support Request
To expedite troubleshooting, please prepare the following details before reaching out:- Error Codes or Symptoms (e.g. Agent down, Flapping alerts).
- Relevant Logs (from both Agent collector and Master server).
- Affected Environment (UAT, Production, Staging).
- Ingress URL & Ingest API Key in use.