Use this page for VMS master, VMS agent collector, dashboard, alerting, and synthetic/readiness issues. The goal is to triage quickly by layer: Infrastructure -> Service -> User -> Business Flow, then route to the right owner.
Fast triage rules
1
Identify impact scope
Check whether the issue affects one host/service, one collector, one dashboard, or the whole VMS master.
2
Check freshness
Compare last metric time, last heartbeat, alert timestamp, and active maintenance windows.
3
Locate the layer
Classify the issue as Infrastructure, Service, User check, or Business Flow to avoid routing it to the wrong owner.
4
Verify inventory
Check
system, environment, service, owner, criticality, and scope tags before declaring missing data.5
Escalate with evidence
Include collector id, host, service, dashboard, alert id, timestamp, and related logs when escalating.